Changing the country on a gambling account is not usually a simple profile edit. At mr fortune, your registered country affects eligibility, currency, payment options, verification and access to promotions. New Zealand players should check the position before moving or trying to open a second account. This guide explains what to do, which documents may be requested, and how to contact support safely, with practical information available through https://www.qpmltd.co.nz/ when reviewing related services.
Can you change your country at mr fortune?
There is no published self-service option that lets you change the registered country after opening an account. The site states that changing account currency may require a new account, while the full country process is not clearly explained. That means you should not change personal details randomly or create another profile before speaking with support.
Why the registered country matters
Your country helps determine whether you may use the service, which cashier methods appear, and what checks apply. New Zealand is not listed among the countries barred by the operator’s terms, but mr fortune holds a Maltese licence rather than a New Zealand licence. The site also applies one account per person, household, address, device or payment account.
What to do before requesting a change
First, stop making deposits and avoid claiming a new promotion while the account details are being reviewed. A country change can affect bonus eligibility, pending withdrawals and the currency attached to your wallet. Save your balance, transaction history and any active bonus terms before contacting the operator.
Use this preparation checklist:
- Confirm the country where you now live and the date you moved.
- Check whether your account currency still matches your intended payment method.
- Finish or cancel active bonuses only after support explains the consequences.
- Keep copies of deposits, withdrawals and verification messages.
How to contact mr fortune support
Contact live chat from the account area and ask for a human agent if the first response is automated. Support is advertised as available 24/7, with chat replies usually arriving within a few minutes. Email support normally responds within 48 hours. Explain that you have moved country and want the account records reviewed, rather than simply asking to bypass checks.
What to include in your message
Give your username, former country, current country and the email address linked to the account. Do not send passwords, full card numbers or one-time security codes. Ask whether the account can be updated, whether a new account is required, and what happens to your balance, bonuses and withdrawal request.
Which documents may be requested?
Expect a fresh identity and address check if your location changes. The listed documents include photo identification, proof of address dated within the last three months, and proof of the payment method. The operator may also request evidence showing where your funds came from. Documents must normally be supplied within seven days of a request.
For New Zealand residents, a passport or driving licence may cover identity, while a recent bank statement or utility document may help prove address. Upload documents only through the secure account process. Do not use a VPN or proxy to make the account appear to be in another country, as the terms warn that this can lead to account restrictions and withheld winnings.
What happens to payments, bonuses and withdrawals?
A country review can delay a withdrawal because processing begins after verification. The stated target is about three to five business days for processing, followed by up to four working days for cards and bank transfers. E-wallet transfers are described as instant after processing, not as instant withdrawals.
Check the financial position first
New Zealand accounts show a minimum deposit of NZ$5, a minimum withdrawal of NZ$20 and a rolling monthly withdrawal limit of NZ$20,000. The cashier displays payment methods available for your region. If you hold a bonus, remember that the welcome package requires 40x wagering on the bonus plus deposit, while free-spin winnings require 25x wagering. A maximum bet of €4 applies during wagering.
| Account point | Published figure or rule |
|---|---|
| Minimum deposit | NZ$5 |
| Minimum withdrawal | NZ$20 |
| Monthly withdrawal limit | NZ$20,000 over 30 rolling days |
| Withdrawal processing target | About 3–5 business days |
| Card or bank arrival | Up to 4 working days after processing |
| Inactive account period | 12 months without a login |
New Zealand rules and account safety
Mr fortune is not licensed in New Zealand. The Online Casino Gambling Act commenced on 1 May 2026, and advertising to New Zealand customers was banned from that date. The Department of Internal Affairs says unlicensed providers that have not applied must stop offering online casino gambling in New Zealand from 1 December 2026. Mr fortune’s New Zealand application status is not confirmed.
Check the operator’s current position before depositing, especially if you have recently relocated. For broader health guidance, see online gambling. Use deposit, wager and session limits, reality checks, Time Out or self-exclusion if gambling is becoming difficult to control. You can also call the Gambling Helpline on 0800 654 655.
Conclusion: confirm first, then act
Do not assume you can edit the registered country at mr fortune. Contact support before opening another account, moving funds or accepting a promotion. Provide accurate identity and address documents, ask how your balance and bonuses will be handled, and keep written replies. If the operator cannot support your new country, withdraw eligible funds and consider whether continuing is appropriate. You must be 18 or over and should gamble responsibly.
Frequently Asked Questions
These answers cover common problems that arise when a player moves country or notices an incorrect registration detail.
Can I open a second mr fortune account after moving?
Do not do so without written approval. The terms limit users to one account per person, household, address, device or payment account. A duplicate profile may trigger verification or closure. Ask support whether your existing account can be updated or whether a formal replacement process applies.
Will changing country cancel my bonus?
It may affect eligibility, but the exact outcome depends on the account review and promotion terms. Do not claim another bonus while waiting. Ask support to confirm whether an active bonus, its wagering progress and any free-spin winnings will remain available.
Can support change my currency as well?
The help information says that changing currency later may require a new account. Ask support before making the request because the move may affect payments and account history. New Zealand dollars are listed as an available account currency, but promotion caps in NZD were not confirmed.
What if my withdrawal is already pending?
Tell support before requesting a country change. A pending withdrawal can prevent bonus changes and may require additional verification. Keep the withdrawal reference, use the same payment source where possible, and wait for clear instructions rather than cancelling and resubmitting repeatedly.